Privacy Policy

Effective Date: May 29, 2026

Welcome to ER Air Conditioning and Heating inc. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, use our services, or interact with our advertisements, social media pages, and communication platforms.

By using our services or website, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following types of information:

Personal Information

This may include:

• Full name

• Phone number

• Email address

• Home or business address

• Billing and payment information

• Service history

• Information submitted through contact forms, estimates, or scheduling requests

Automatically Collected Information

When you visit our website or interact with our advertisements, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website activity and analytics data

• Cookies and tracking technologies

Communication Information

We may keep records of phone calls, text messages, emails, direct messages, and customer support communications.

2. How We Use Your Information

We use your information to:

• Provide and manage our services

• Schedule appointments and estimates

• Respond to inquiries and customer support requests

• Process payments and invoices

• Improve our website, services, and customer experience

• Send appointment reminders, updates, promotions, or marketing communications

• Run advertising campaigns and measure ad performance

• Comply with legal obligations

• Protect against fraud, unauthorized activity, or misuse

3. Text Messages and Communications

By providing your phone number, you consent to receive calls and text messages related to:

• Appointment confirmations

• Service updates

• Customer support

• Promotions or special offers

Message and data rates may apply. You may opt out of marketing communications at any time by replying STOP or contacting us directly.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

• Payment processors

• Scheduling or CRM software providers

• Marketing and advertising platforms

• Website hosting providers

• Legal, regulatory, or law enforcement authorities when required by law

These third parties are only permitted to use your information as necessary to provide services on our behalf.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Improve website functionality

• Understand user behavior

• Analyze website traffic

• Deliver targeted advertisements

You can adjust your browser settings to refuse cookies, though some website features may not function properly.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, misuse, or loss. However, no method of electronic transmission or storage is completely secure.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Requesting access to your data

• Requesting corrections

• Requesting deletion of your information

• Opting out of marketing communications

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website or social media pages may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

9. Children's Privacy

Our services are not directed toward children under 13 years old, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions about this Privacy Policy or your personal information, contact us:

ER Air Conditioning and Heating inc.
2640 Honey Road, West palm beach, Florida, 33403
561-768-2176
rioselio300@gmail.com  /  Elitorios@icloud.com

Photo & Video Consent for Marketing

By using our services, you acknowledge and agree that [Company Name] may photograph or record completed work, equipment, installations, job sites, and service areas for documentation, quality control, training, and marketing purposes.

Photos and videos may be used on:

• Our website

• Social media platforms

• Digital advertisements

• Printed marketing materials

• Online portfolios and promotional content

We make reasonable efforts to avoid displaying sensitive personal information, including financial information, security systems, or personal documents.

If you do not wish for photos or videos of your property or equipment to be used for marketing purposes, you must notify us in writing before service begins.

Florida Compliance Notice

Residents of certain states, including Florida, may have rights regarding the collection and use of personal information under applicable privacy and consumer protection laws.

 ER Air Conditioning and Heating inc. is committed to complying with all applicable federal and Florida laws relating to privacy, data protection, electronic communications, consumer protection, and record retention.

If you have questions regarding your personal information or wish to request access, correction, or deletion of your information where applicable, please contact us using the information listed in this Privacy Policy.